1. When we say that communication is intentional, it means that
(a) Sender consciously intends to affect the behaviour of receiver of the message.
(b) Effective communication is a process of acting on information.
(c) Through speech communication, people make sense of the world.
(d) None of the above
2. Communication is the transfer and understanding of
(a) Ideas (b) Concepts
(c) Meaning (d) Words
3. Which of the following can be termed as the ‘context’ of communication?
(a) An interference with message reception.
(b) Effective communication.
(c) Verbal and non-verbal responses to messages.
(d) A physical and psychological environment for conversation.
4. Which of the following is Berlo’s Linear Model of communication?
(a) S-M-R-C (b) S-M-C-R
(c) S-R-M-C (d) S-R-C-M
5. Who among the following has stated that people know each other and themselves only through communication?
(a) George Herbert Mead
(b) Mahatma Gandhi
(c) Martin Luther King
(d) None of the above
6. The ability to communicate effectively
(a) Depends on the education level.
(b) Is a natural talent that cannot be learned.
(c) Always depends upon the use of technology.
(d) Can be learned
7. If it is assumed that communication has no beginning or
end, then it is termed as
(a) Mediation (b) Process
(c) Interaction (d) Transaction
8. The essential components of communication are
(a) Source, message, interference, channel, receiver,
feedback and context.
(b) Sign, source, destination, interaction and
correlation.
(c) Signs, symbols, understanding, communication and
communicant.
(d) Symbols, understanding, purpose, ideas, opinions,
non-verbal and reaction.
9. Which of the following feature is applicable in the
context of interpersonal communication?
(a) Forgivable (b) Forgettable
(c) Reversible (d) Irreversible
10. A message can only be deemed effective when
(a) Good communication skills are used.
(b) Repeated back as proof of understanding.
(c) Understood by receiver and produces the desired
response.
(d) Delivered in interpersonal communication.
11. Learning to communicate with others is key to
(a) Eliminating listeners’ all physiological noises.
(b) Never being misunderstood.
(c) Establishing rewarding relationships.
(d) All the above
12. During the communication process, the message is
converted to a symbolic form called
(a) Decoding (b) Encoding
(c) Deciphering (d) Expanding
13. One’s own description as a person is
(a) Self-concept (b) Self-perception
(c) Self-awareness (d) Self-respect
14. Which of the following term describes the communication
between two people that involves sending and
receiving of messages?
(a) Decoding (b) Encoding
(c) Transaction (d) Dyadic
15. Which of the following is the essence of effective
communication?
(a) Message (b) Feedback
(c) Encoding (d) Decoding
16. People who engage in frank and open expression of their
feelings are considered
(a) Aggressive (b) Rude
(c) Assertive (d) Inconsiderate
17. A low context culture is one where
(a) Most of the information is unspoken.
(b) Most of the information is explicitly stated in a
verbal message.
(c) Most of the information is apparent.
(d) Most of the information is non-existent.
18. A high-context culture is one where
(a) Much of the information is about the context or
about the person.
(b) Much of the information is spoken.
(c) Most people use sign language.
(d) Much of the information is unspoken.
19. The primary channels used by individuals to communicate
with others are
(a) Radio and television (b) E-mail
(c) Tone of voice (d) Sight and sound
20. Encoding is important to
(a) Encourage feedback
(b) Eliminate noise
(c) Produce messages
(d) Ensure decoding of message
21. Which of the three components are parts of the human
communication process?
(a) Message, recording and feedback.
(b) Noise, feedback and jargon.
(c) Message, noise and feedback.
(d) Feedback, message and critiquing.
22. Words are
(a) Connotative (b) Denotative
(c) Symbols (d) Unnecessary
23. Emoticons are
(a) Emotional conference
(b) Specifically expressive bodily gestures
(c) Emotional queries
(d) Typed symbols that communicate facial expressions
24. In the communication process, ‘to encode’ means to
(a) Translate ideas into a code.
(b) Interpret a code.
(c) Block a pathway between the sender and receiver of
a message.
(d) Speak to large groups of people.
25. A person is more likely to use eye contact while
(a) Listening
(b) Uninterested in communication
(c) Speaking
(d) Interpreting
26. Feedback is
(a) A situation in which the sender and the receiver
exchange information.
(b) Confined to the verbal form of communication.
(c) Confined to the written form of communication.
(d) None of the above
27. Listening is said to be adversely affected by
(a) Speaker’s fast speed of delivery of words.
(b) Message loaded with too much of information.
(c) Improper selection and use of media.
(d) All the above
28. Which of the following terms is closely related to
feedback?
(a) Brainstorming (b) Heuristics
(c) Cybernetics (d) None of the above
29. Feedback is a listener’s
(a) Verbal critique of your message.
(b) Acceptance of a message.
(c) Verbal or non-verbal responses to a message.
(d) Aversion to a message.
30. When we try to organize details in our minds, we are
seeking to
(a) Produce new ideas in our mind.
(b) Process complex information and then categorize it.
(c) Categorize difficult and easy pieces of information.
(d) Process simple information and cat egorize.
31. To decode a message is to
(a) Evaluate a message (b) Translate ideas into code
(c) Reject a message (d) Interpret a message
32. A message is a signal that serves as
(a) Stimuli for a sender
(b) Stimuli for a receiver
(c) Stimuli for a mass audience
(d) Noise reduction
33. The objective definition of a word is its
(a) Indirect meaning
(b) Connotative meaning
(c) Denotative meaning
(d) Direct meaning
34. The subjective meaning of a word is its
(a) Denotative meaning
(b) Indirect meaning
(c) Antonym
(d) Connotative meaning
35. Which of the following explains feedback?
(a) Non-verbal communication only
(b) Environmental noise
(c) Verbal and non-verbal receiver responses
(d) Verbal communication only
36. For which of the following word/s, the term ‘ chronemics’
is used for interpretation of messages?
(a) Smell (b) Taste
(c) Time (d) All of the above
37. In the communication process, a receiver
(a) Is a channel.
(b) Decodes a message.
(c) Is the person who encodes an idea.
(d) Responsible for message interference.
38. An example of a communication channel is
(a) Noise
(b) Context
(c) Face-to-face conversation
(d) Feedback
39. The way one interprets information around oneself is
(a) Always negative
(b) Always positive
(c) Related to one’s values, beliefs and past experiences.
(d) None of the above
40. Listening
(a) May be a complex process involving many steps.
(b) Is always reflexive.
(c) A natural habit.
(d) A physiological process occurring in a spontaneous
manner.
41. The responding step of listening
(a) Is non-verbal.
(b) Depends upon human memory.
(c) Can be verbal or non-verbal.
(d) Is always verbal.
42. One of the most important communication skills is
(a) Active listening (b) Objective listening
(c) Passive listening (d) Inactive listening
43. A technique that might be used by an active listener is to
(a) Paraphrase the speaker’s meaning.
(b) Express concern.
(c) Explain the speaker’s meaning.
(d) Offer a view point when in conversation.
44. Effective listening includes
(a) Filtering out points of disagreement.
(b) Detailed analysis.
(c) Attaching subjective meaning to a message.
(d) Confirming one’s understanding of a message.
45. A classification of body movements is called
(a) Emblems (b) Non-verbal
(c) Displays (d) Kinesics
46. Movements of the face that convey emotional meanings
are called
(a) Displays (b) Emblems
(c) Eye contact (d) None of the above
47. Touch is an important element in
(a) Business communication
(b) Interpersonal communication
(c) Intrapersonal communication
(d) None of the above
48. Which of the following are parts of active listening?
(a) Eye contact (b) Nodding
(c) Seeking clarification (d) All the above
49. Evaluative listening is successful when we
(a) Accurately distinguish stimuli in a message.
(b) Infer the meaning of a message.
(c) Critically assess the accuracy of facts stated in a
message.
(d) None of the above
50. An effective communication does not require
[June 1997, June 2001]
(a) Change in speech pattern
(b) Appropriate gestures
(c) Mastery of content
(d) Handsome personality
51. One will be an effective communicator if one
[December 1997]
(a) Is a humorous speaker.
(b) Has histrionic talents.
(c) Is very clear about what one communicates.
(d) Communicates in one’s mother tongue.
52. Effective communication will make the receivers
[December 1997]
(a) Enjoy it (b) Accept it
(c) Pass it on to others (d) Think about it
53. Communication will be effective [June 1998]
(a) If it is delivered slowly and clearly.
(b) If it is delivered in a calm situation.
(c) If it reaches the receiver completely.
(d) If it reaches the receiver as intended by the sender.
54. Which of the following steps would you consider first for
an effective communication? [December 1999]
(a) Select the channel of communication.
(b) Plan the evaluation procedure.
(c) Specify the objectives of communication.
(d) Identify various media for communication.
55. Which is ‘feedback’ in newspaper’s communication?
[December 1999]
(a) Articles (b) Editorials
(c) Letters to the Editor (d) News
56. Which of the following is not a successful
communication? [June 2002]
(a) One who presents material in a precise and clear
way.
(b) One who is able to adopt himself/herself according
to the language of the communicatee.
(c) One who knows a lot but is somewhat reserve in his/
her attitude.
(d) One who sometimes becomes informal before the
receiver and develops rapport.
57. The most important aspect of communication, i.e., listening
can be improved by [June 2003]
(a) Making the attention fully paid.
(b) Making the communicated material novelinteresting
and need based.
(c) Making voice effective and impressive.
(d) All the above
58. The process of communication is enhanced through
[June 2003]
(a) Belongingness
(b) Security and freedom to make choices
(c) Information of meeting and avoidance of pressure
(d) All the above
59. Two-way communication becomes effective
[December 2003]
(a) Never (b) Always
(c) Rarely (d) None of the above
60. Effective communication takes place when
(a) Source is attractive and authoritarian.
(b) Message design incorporates audience.
(c) Modern communication technologies are used.
(d) Receivers are passive components.
61. Which of the following is less important in the context of
effective communication? [June 2004]
(a) Total control over language.
(b) Good vocabulary.
(c) Attractive personality of the speaker.
(d) Total control on the content to be transacted.
62. A good communicator is one who offers his/her audience
[December 2005]
(a) Plentiful of information
(b) A good amount of statistics
(c) Concise proof
(d) Repetition of facts
63. Which of the following statements is correct?
[December 2005]
(a) Communicator should have fine senses.
(b) Communicator should have tolerance power.
(c) Communicator should be soft spoken.
(d) Communicator should have good personality
64. Which of the following can help the most in enhancing
the effectiveness of active listening?
(a) Developing apathy with the sender.
(b) Developing a system to minimize noise in the area.
(c) Paying attention to the body language of the sender.
(d) Developing empathy with the sender.
65. Which of the following statements is not connected with
communication?
(a) Medium is the message
(b) The world is an electronic cocoon
(c) Information is power
(d) Telepathy is technological
66. Postmodernism is associated with
(a) Newspapers (b) Magazines
(c) Radio (d) Television
67. In communication, the language is
(a) The non-verbal code (b) The verbal code
(c) The symbolic code (d) The iconic code
68. Media that exist in an interconnected series of communication
points are referred to as
(a) Networked media (b) Connective media
(c) Nodal media (d) Multimedia
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